Skip to Store Area:

Castelli Notebooks, Journals,  Diaries & Gifts

2017 Diary Notebooks Stationery Journals

Newsletter

You are currently on:

Customer Privacy Policy                    
Castelli’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Castelli anytime you interact with Castelli, such as when you visit our website, when you purchase Castelli products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices. Your privacy is a priority to Castelli, and we go to substantial lengths to protect it.

Why we collect Personal Information?
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. If you do not want Castelli to keep you up to date with Castelli news, and or latest information on products and services click please contact us on customersupport@castelli.co.uk. What information we collect and how we may use it. There are a number of situations in which your personal and your customer’s information may help us provide you with better products.

We also collect information for our own sales, credit or commercial purposes, whether it be a direct sales approach with potential or existing business or to aid our indirect brand awareness sales activities. We also collect your information for market research purposes, helping us to gain a better understanding of our customers and thus provide a more valuable service. We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Castelli’s products.

When we disclose your information Castelli takes your privacy very seriously. Castelli does not sell or rent your contact information to other marketers.  Information may be shared within the Lediberg Group of which Castelli is a subsidiary, in order to help us provide superior service. Your personal information may also be shared with legal entities within the Lediberg Group who will take steps to safeguard it in accordance with Castelli’s privacy policy. With our service providers, vendors, and strategic partners, there are also times when it may be advantageous for Castelli to make certain personal information about you available to companies that Castelli has a strategic relationship with or that perform work for Castelli to provide products and services to you on our behalf.

These companies may help us process information, extend credit, fulfil orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Castelli’s policies, except if we inform you otherwise at the time of collection. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information Castelli takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.  You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

Integrity of your Personal Information
Castelli has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information is accurate and complete, by informing Castelli in writing of any changes.

Cookies & Other Technologies
As is standard practice on many websites, Castelli’s website uses “cookies”. The cookies that you may come in contact with while using the Castelli website, can be described under 3 main cookie types:

1) Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

2) Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works. These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.

3) Functionality Cookies
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a website may be able to provide you with news or updates relevant to the policies you buy. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

What are Cookies?
Cookies are small text files placed on your computer and are commonly used on the internet. Cookies and other technologies are used to help process orders, facilitate security password protected areas and help us understand which parts of our websites are the most popular, where our visitors are going and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us. If, however, you prefer that we did not collect data by this method, you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Cookies Information Gathering & Use?
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Castelli will not use the information collected to market directly to that person. In some of our email messages we use a “click-through URL” linked to content on the Castelli website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format that customers can read. And they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the UK. Our company wide commitment to your privacy is taken seriously. To make sure your personal information is secure, we communicate these guidelines to Castelli employees and strictly enforce privacy safeguards within the company.

There is also one other type of cookie, a third party cookie that is used to collect your browsing habits. They are usually placed by advertising networks rather than website operators. They remember that you have visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with targeted adverts more relevant to you and your interests. Quite often they will be linked to site functionality provided by the other organisation. Although the cookies can track your visits around the web they do not usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These cookies will usually be third party cookies, although if you are visiting the advertising network's own website, it is technically possible these could be first party cookies. These cookies can be associated with services provided by the third party, but this is not always the case. All information these cookies collect is anonymised, although they contain a unique key that is able to distinguish individual user browsing habits or store a code that can be translated into a set of browsing habits or preferences. Generally speaking the third party’s Privacy Policy on their website will indicate if the cookie is being used as part of an advertising network.

Privacy Questions
If you have questions or concerns about Castelli’s Customer Privacy Policy or data processing, please contact Castelli: www.castelli.co.uk, contact us.

Updated June 2012.