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Customer Privacy Policy                    
Castelli’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Castelli anytime you interact with Castelli, such as when you visit our website, when you purchase Castelli products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices. Your privacy is a priority to Castelli, and we go to substantial lengths to protect it.

Why we collect Personal Information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. If you do not want Castelli to keep you up to date with Castelli news, and or latest information on products and services click please contact us on customersupport@castelli.co.uk. What information we collect and how we may use it. There are a number of situations in which your personal and your customer’s information may help us provide you with better products.

We also collect information for our own sales, credit or commercial purposes, whether it be a direct sales approach with potential or existing business or to aid our indirect brand awareness sales activities. We also collect your information for market research purposes, helping us to gain a better understanding of our customers and thus provide a more valuable service. We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Castelli’s products.

When we disclose your information Castelli takes your privacy very seriously. Castelli does not sell or rent your contact information to other marketers.  Information may be shared within the Lediberg Group of which Castelli is a subsidiary, in order to help us provide superior service. Your personal information may also be shared with legal entities within the Lediberg Group who will take steps to safeguard it in accordance with Castelli’s privacy policy. With our service providers, vendors, and strategic partners, there are also times when it may be advantageous for Castelli to make certain personal information about you available to companies that Castelli has a strategic relationship with or that perform work for Castelli to provide products and services to you on our behalf.

These companies may help us process information, extend credit, fulfil orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Castelli’s policies, except if we inform you otherwise at the time of collection. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information Castelli takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.  You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

Integrity of your Personal Information
Castelli has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information is accurate and complete, by informing Castelli in writing of any changes.

Cookies & Other Technologies
As is standard practice on many websites, Castelli’s website uses “cookies” and other technologies to help process orders, facilitate security password protected areas and help us understand which parts of our websites are the most popular, where our visitors are going and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us.
If, however, you prefer not to enable cookies we may have to cease our normal service. Please contact www.web@castelli.co.uk for notification of your wish to disable cookies.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Castelli will not use the information collected to market directly to that person. In some of our email messages we use a “click-through URL” linked to content on the Castelli website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format that customers can read. And they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the UK. Our company wide commitment to your privacy is taken seriously. To make sure your personal information is secure, we communicate these guidelines to Castelli employees and strictly enforce privacy safeguards within the company.

Privacy Questions
If you have questions or concerns about Castelli’s Customer Privacy Policy or data processing, please contact Castelli: customersupport@castelli.co.uk.